CaptionMatch – a free service to locate a provider – was designed by a CCAC volunteer and was active for about five years. The original online system has now changed to use e-mails to CCAC directly. CCAC volunteers will still aim to help anyone or any group find a captioning provider, time permitting. Please read below and e-mail CCAC with any questions.
REGISTRATIONS from new Consumer users and new Providers will still be done using this website and system.
CHANGES in how to use the system are outlined below:
Register by sending an e-mail to [email protected]. Your registration request will be reviewed by CCAC and you will receive an acknowledgement. Registration is free. If you are already registered, skip this step.
After you register, if you are a User, send an e-mail directly to the CCAC ([email protected]) detailing your request for captioning services.
CCAC will try to find a provider and send you up to three proposals that arrive from providers (if any provider responds).
Captioning requests will not be distributed to the entire network of registered providers. Instead, CCAC will contact providers located in the area of the request, and also use social media and other online groups to let providers know about the request. Some may be able to provide services remotely.
The service is still free, and as before, the consumer will make arrangements to pay the provider, and the registered provider will abide by the agreement used in the CaptionMatch system to donate a small amount to the CCAC. All CCAC revenue is used solely for captioning advocacy activities.
REASON FOR THE CHANGES: The CaptionMatch system is in need of several updates. The CCAC does not have resources at the current time for the required upgrade, which would also streamline the hours put into dealing with each request. It takes quite a lot of time, as all providers know, to manage any request since it often involves educating the user and many communications back and forth. The CCAC is an official non-profit and all-volunteer organization.